Shipping, DOA, & Return Policy

Shipping Policy

All Dry goods, Phytoplankton, and Copepods ship FREE! All Coral Sales will be charged a $35 Box/Label Fee. Livestock orders will typically ship same week, and all dry goods will ship within 1-2 weeks depending on product availability. Once an order is marked as shipped it is unable to be cancelled. 

DOA Policy

In the rare event of a DOA on your order, Please contact customer service within 2 hours of order delivery. Failure to do so may void the Arrive-Alive Gauruntee. If we deem your order as a DOA, you will be refunded the full price of your order, except for the shipping charge. If you choose a replacement instead of a refund, there will be additonal shipping charges for the replacement. The Arrive-Alive-Gauruntee also covers delayed shipments. If you shipment is delayed, do not refuse delivery. This will void our gauruntee. 

Returns

No returns are accepted. If there is a problem with your order please contact customer service. Do not ship back anything back to us. Doing so will void any Gauruntee stated.